Department: Marketing Department

Hours of Work: Variable Hours (average 5.5 hours per shift - with availability to work Men’s and Women's First Team Home matches and occasionally other events at Villa Park which include evenings and weekends)

Contract Type: Permanent

Salary: £12.81 per hour

Location: Villa Park and Poundland Bescot Stadium

Closing Date: Sunday 16 February 2025

Interview Date: March 2025

1. The Department

The Marketing Department is responsible for supporting the growth of the Club across all departments – aiming to deliver award-winning campaigns, excellent fan engagement and record-breaking commercial results. We work at a fast pace due to the nature of providing support for our commercial, brand and fan growth across all areas of the club.

The Fan Squad are a vital part of the team, supporting the entire Club in creating great fan experience and engagement for both Men’s and Women’s First Team matchdays. As our brand ambassadors, you will be the face of Aston Villa Football Club to fans at this exciting opportunity point of our journey.

2. The Role

As a Fan Squad Member, you’ll be the welcoming face fans see on a matchday. You will strive to make every fan feel included and excited, ensuring their time at Villa Park, Bescot Stadium, or any other club event is unforgettable.

Whether you are working in Fan Zones, VIP events, or helping fans through the stadium, you will be central to delivering a smooth, fun and positive experience.

On a matchday, you will have multiple responsibilities which may include:

*         Setup and pack down of any activity materials, such as banners, boards and flags.

*         Running entertainment, activities and competitions in the Fan Zone and pitchside experiences for fans pre-match and at half time.

*         Being a flag bearer and supporting stadium displays.

*         Greeting fans, providing directions, answering questions and overall enhancing the overall experience of all fans, from our young Villans to our longest serving supporters!

To understand more about what it is like being in our Fan Squad please see our Day in the Life page.

For further information about the Role, please see the Role Profile.

3. The Person

We are looking for someone who is positive, proactive and enthusiastic who can work as part of a wider team.  You will have experience of providing excellent customer service, ideally in an events-based environment or as a brand ambassador. You will have a good understanding of the importance of a fan/customer focused approach in enhancing the fan experience and have a proven ability to engage and communicate with a variety of people in a relaxed and friendly manner.

This role will require you to work flexibly on Men and Women’s matchdays which will include evenings and weekends, both indoors and outdoors.

4. Why join us?

There has never been a better time to join us, we are celebrating our 150th anniversary, showcasing Aston Villa Football Club in all its glory to a global audience, and are determined to continue our growing success, both on and off the pitch. We currently offer a range of fantastic benefits including:

• Offers on tickets for Men and Women’s matches (subject to match and ticketing arrangements)
• Pension scheme
• Employee Assistance Programme
• Free car parking
• Free staff breakfast and lunches
• Club Shop discount
• adidas discount
• Travel discount
• Death in service benefit
• Free Will writing
• Free mortgage and insurance broker consultations  Free eye tests
• Mobile network discounts
• Gym discount

*Please note these are subject to change at any time

As part of your application, you will be asked to:

1. Upload your CV

2. Answer the following question:

 Please outline your relevant customer service experience and why your key skills, qualities and experience would make you the ideal candidate for this role (400 words maximum)*

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. 

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement 

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding