Department: Ticketing
Hours of Work: 35 hours per week (Includes WSL Matchdays, Evenings and Weekends)
Contract: 12 Months Fixed Term
Salary: £25, 000 - £28,750 per annum depending on experience
Location: Villa Park (although travel to other sites will be required e.g., Poundland Bescot Stadium,)
Closing Date: 7 November 2023
1. The Department
The Ticketing department are the team responsible for the sale and delivery for all season ticket and matchday tickets across both Premier League, Women’s Super League, (WSL) and U23 fixtures. In addition, bookings for away travel, soccer schools and stadium tours are fulfilled by the department, and we provide a central contact point for fan enquiries.
2. The Role
We have an exciting opportunity for a Operations and Ticketing Manager work within our Ticketing Team based at Villa Park. The role will be responsible for the Women’s teams ticketing operation, revenue generation and driving the growth of an engaged fan base.
You will be responsible for the sale of season tickets, coordinating on sale dates and prices to ensuring there is a means to track pre-determined targets. You will also be responsible for coordinating communication with existing season ticket holders along with initiatives for new business. You will also ensure there is a smooth operation for when fans require relocation across two venues.
3. The Person
The ideal candidate will have experience in a sales environment with a proven track record of hitting targets and able to analysis sales data and produce reports, working within a fast-paced sales environment.
You must demonstrate strong written and verbal communication, with the ability to build strong relationships both externally and internally. You will also have the passion for customer service, will the ability to handling difficult customer-facing situations in a professional manner. You will champion the Ticketing team externally and act as an ambassador for Aston Villa Football Club.
As part of your application, please ensure you upload your CV and Cover Letter.
For further information, please view the role profile
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We are proud to be a Disability Confident employer and fully support The FAs Football Leadership Diversity Code.
We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see AVFC - Safeguarding.