Department: Ticketing Department
Hours of Work: 35 hours per week (including working evenings, weekends and matchdays)
Contract Type: Permanent
Salary: £27,000 per annum
Location: Villa Park/Bodymoor Heath Training Ground
Closing Date: Sunday 11 August 2024
1. The Department
The Ticketing department are the team responsible for the sale and delivery for all season ticket and matchday tickets across both Premier League, WSL and U21 fixtures. In addition, bookings for away travel, soccer schools and stadium tours are fulfilled by the department, and we provide a central contact point for fan enquiries.
2. The Role
We have an exciting opportunity for a Ticketing Supervisor to join the Clubs Ticketing team, based at our Villa Park stadium. The role will be responsible for assisting in the day-to-day management of the ticket office, ensuring the highest levels of customer service are experienced by our supporter base and identifying ways to streamline procedures. You will be responsible for conducting sales audits, monitoring the evidence used to support the sale of concession priced tickets and administering the supporter season ticket payment scheme to ensure applications are completed and sales reflected correctly in the ticketing system. You will also be required to ensure that we deliver an efficient matchday operation which will extend to Under 21 matches played at Bodymoor Heath.
For further information about the Role, please see the Role Profile.
3. The Person
The ideal candidate will have a passion for customer service, with the ability to supervise in a busy fast-paced call centre environment, with proven sales experience of hitting targets. You will also have experience handling difficult customer-facing situations in a professional manner. You will champion the Ticketing team externally and act as ambassador for Aston Villa Football Club, acting as a point of escalation for the department’s urgent action desk.
This role will require you to work flexibly including matchdays, evenings and weekends.
As part of your application, please ensure you upload your CV and Cover Letter.
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We are proud to be a Disability Confident employer and fully support The FAs Football Leadership Diversity Code.
We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding