Job Title: Assistant Retail Store Manager

Department: Retail Department

Hours of Work: 40 hours per week (including evenings and weekends)

Contract Type: Permanent

Salary: Attractive Remuneration Package

Location: Bullring Store, Birmingham

Closing Date: Sunday 23 March 2025

Interview Date: Early April 2025

1. The Department

The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial footprint with the launch of a brand-new retail store in the heart of Birmingham’s iconic Bullring shopping centre which is scheduled to open in May 2025.

The store design will take inspiration from our rich 150-year history incorporating cultural touchpoints from Villa Park whilst integrating a museum section that celebrates the Club’s deep-rooted connection to both Birmingham and football history.

The store will span 10,000 square feet across a ground and mezzanine floor which will showcase our full retail offering including our kits, training wear and a significant adidas collection.

We are now looking to build our team for the new store who will be responsible for creating a best-in-class customer experience which is inclusive and welcoming for all.

2. The Role

We have an exciting opportunity for an Assistant Retail Store Manager who will form a fundamental part of the management team in our new store. You will play a vital role in supporting the Retail Store Manager to oversee store operations, implement strategies for sales growth and, and leading the team and culture. You will be responsible for helping to manage a smooth and efficient operation, providing leadership to the retail team, and always ensuring excellent customer service.

Your key responsibilities will include supervising and supporting staff, assisting with inventory control, ensuring the store meets safety and visual merchandising standards. Your leadership and ability to motivate the team will contribute to the overall success and profitability of the store*.*

For further information about the Role, please see the Role Profile.

3. The Person

We are looking for an individual with proven experience in retail or assistant management role.

You must have strong leadership skills with previous experience in managing or supervising teams with a passion for developing people and the ability to motivate a team to deliver the ultimate customer service experience. You will need to have a solid understanding of retail operations with strong time management, attention to detail and organisational skills to ensure that objectives and deadlines are met. You must have excellent communication skills with strong attention to detail.

You must be able to thrive in a fast-paced environment, be adaptable to changing demands and be able to resolve challenges quickly and effectively in a professional manner.

You must also be available to work flexibly as the Club requires, this will include evenings and weekends.

4. Why join us?

There has never been a better time to join us, we are celebrating our 150th anniversary, showcasing Aston Villa Football Club in all its glory to a global audience, and are determined to continue our growing success, both on and off the pitch. We currently offer a range of fantastic benefits* including:

• Offers on tickets for Men and Women’s matches (subject to match and ticketing arrangements)
• Pension scheme
• Employee Assistance Programme
• Club Shop discount
• adidas discount
• Travel discount
• Death in service benefit
• Free Will writing
• Free mortgage and insurance broker consultations
• Free eye tests
• Mobile network discounts
• Gym discount

*Please note these are subject to change at any time

As part of your application, you will be asked to:

1. Upload your CV

2. Answer the following questions:

a) Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum)

b)      Please outline the maximum size of a team you have managed in a retail environment (200 words maximum)

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement 

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding