Department: Ticketing Department
Hours of Work: 35 hours per week (including working evenings, weekends and matchdays)
Contract Type: Permanent
Salary: £30,000 per annum
Location: Bodymoor Heath Training Ground
Closing Date: Thursday 31 October 2024
Interview Date: Mid to Late November (to be confirmed)
1. The Department
The Ticketing Department are the team responsible for the sale and delivery for all season ticket and matchday tickets across both Premier League, Women Super League (WSL) and U21 fixtures. Bookings for away travel, soccer schools and stadium tours are also fulfilled by the Department, and we provide a central contact point for fan enquiries.
2. The Role
We have a brand new opportunity for an Assistant Ticketing Sales Manager to join the Clubs Ticketing Department, based at Bodymoor Heath Training Ground. You will play a crucial role in driving revenue generation for all ticketing products and events. Your primary responsibility will be to support the Ticketing Sales Manager in ensuring that budgets are met by supporting and guiding our Ticket Sales Advisors to actively promote the Clubs products and services.
You will be responsible for maintaining daily revenue tracking to ensure budget targets are achieved while delivering clear communication to the Ticket Sales Advisors to ensure adherence to sales processes and procedures, including training for new employees. You will collaborate with various club departments to meet their ticketing needs and highlight potential shortfalls in revenue targets, enabling timely marketing and communication support.
For further information about the Role, please see the Role Profile.
3. The Person
The ideal candidate will have experience in a similar role in a busy, fast-paced ticketing sales environment, demonstrate the ability to handle difficult requests and enquires professionally. You will possess strong problem-solving skills, be process-driven with excellent analytical and numeracy capabilities. You will need relevant supervisory experience in a related industry with the ability to inspire, manage and communicate clearly and concisely with both internal and external stakeholders. You should be proficient in Microsoft Office (Word, Outlook, Teams) and ticketing software systems.
As part of your application, please ensure you upload your CV.
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.
We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding