INTERNAL ADVERT ONLY
Department: Ticketing
Hours of Work: 35 hours per week (Includes Matchdays, Evenings and Weekends)
Contract: Permanent
Salary: Attractive Remuneration Package
Location: Villa Park
Closing Date: 15 February 2023
1. The Department
The Ticketing department are the team responsible for the sale and delivery for all season ticket and matchday tickets across both Premier League, WSL and U23 fixtures. In addition, bookings for away travel, soccer schools and stadium tours are fulfilled by the department. The team provide a central contact point for fan enquiries and engage with the Clubs fans across numerous channels and touchpoints (mobile application, websites, and social media).
2. The Role
We have an exciting opportunity for a Customer Support Executive to work within our Ticketing Team based at Villa Park. The role will form a first line support role to engaging with fans on social media channels and general online customer support for all Club channels/touchpoints. You will also support with ticket sales, membership queries, rewards programme, website and customer login support.
For further information please see the Role Profile.
3. The Person
The ideal candidate will have the ability to work on social media channels on a daily basis and understand best industry practice. Ideally you will have strong written skills will the ability to create and execute new ways to deliver messaging through social media channels.
You will champion the Ticketing team externally via social media and will have the passion for customer service, with the capability to build relationships and have strong networking skills acting as an ambassador for Aston Villa Football Club.
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We are proud to be a Disability Confident employer and fully support The FAs Football Leadership Diversity Code.
We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see AVFC - Safeguarding.