Department: Retail Department (Managed by Security & Matchday Safety Department)
Hours of Work: 40 hours per week (including evenings and weekends).
Contract Type: Permanent
Salary: £24,079 - £26,000 per annum dependent upon experience
Location: Bullring Store
Closing Date: Sunday 23 March 2025
1. The Department
The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial footprint with the launch of a brand-new retail store in the heart of Birmingham’s iconic Bullring shopping centre which is scheduled to open in May 2025.
The store design will take inspiration from our rich 150-year history incorporating cultural touchpoints from Villa Park whilst integrating a museum section that celebrates the Club’s deep-rooted connection to both Birmingham and football history.
The store will span 10,000 square feet across a ground and mezzanine floor which will showcase our full retail offering including our kits, training wear and a significant adidas collection.
We are now looking to build our team for the new store who will be responsible for creating a best-in-class customer experience which is inclusive and welcoming for all.
2. The Role
We have new opportunities for Retail Loss Prevention Officers to join the onsite Security and Matchday Safety team at the bulling store. This is a vital role to meet and greet our customers and oversee the site security maintaining security protocols in a busy environment. You will security patrol the store and act as a visual deterrent to shoplifters and security incidents.
You will be responsible for conducting internal investigations into stock loss, fraud and theft, and completing detailed incident reports and collating evidence that may be used to support criminal prosecution. You will also work closely with store associates, store managers and local police and crime hubs gathering intel on prolific shoplifters in the area.
For further information about the Role, please see the Role Profile.
3. The Person
You must hold a SIA Security Guard Licence and have previous experience in a similar loss prevention officer role. You will need the ability to effectively manage and resolve challenges, conflict and incidents as and when they arise in a professional manner. A SIA CCTV Operation Licence is desirable or you will need to have the willingness to work towards it.
You will be a proactive, self-starter who acts with a high level of integrity and maintain a high level of confidentiality. You will need excellent interpersonal skills with the ability to build relationships with a range of different people with a passion for customer service.
The role will require you to work flexibly which may include evenings and weekends.
4. Why join us?
There has never been a better time to join Aston Villa Football Club. This season, we are celebrating our milestone 150th anniversary, our drive to succeed is visible on the global stage with our continued progression in the Champions League competition (currently reaching the Quarter-Finals!), we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us! See our Staff Benefits booklet to find out more
As part of your application, please ensure you upload your CV.
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We are proud to be a Disability Confident employer and fully support The FAs Football Leadership Diversity Code.
We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding