Department: Ticketing

Hours of Work: 35 hours per week (Includes Matchdays, Evenings and Weekends)

Contract Type: Permanent

Salary: £24,720 per annum

Location: Bodymoor Heath Training Ground/ Villa Park

Closing Date: Sunday 12 April 2026

1. The Department

The Ticketing Team are responsible for the sale and delivery for all season and matchday tickets across both Premier League, Women Super League (WSL) and U21 fixtures as well as our soccer schools and stadium tours, playing a pivotal part in driving our revenue and attendance. They act as the frontline and shape our fan experience – ensuring that every fan’s journey – from buying a ticket to entering Villa Park – is smooth, welcoming, inclusive and memorable.

2. The Role

We have an exciting opportunity for a Ticket Sales Advisor to join the team. You will be responsible for supporting the day-to-day operation of the Ticket Office both in person and over the phone, advising and processing our fans and ensuring the transactions are completed accurately and in a timely way.  You will handle all types of phone calls including inbound and outbound calls to advise and process orders, resolve any queries or issues and upsell Club products and services.

For further information about the Role, please see the Role Profile.

3. The Person

You will need to have proven sales and call handling experience in a similar role. You will have outstanding communication and customer service skills, particularly on the telephone with the ability to handle difficult situations in a professional manner.

You will be a highly motivated team player who can demonstrate a genuine passion and belief in creating and providing a best in class customer experience for our fans.

You will need to have access to a vehicle or have the ability to travel between our Club sites; Villa Park, London Office and Bodymoor Heath Training Ground and be able to work flexibly as the Club requires which will include Matchday working and any other events hosted by the Club.

4. Why join us?

There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us! See our Staff Benefits booklet to find out more.

As part of your application, you will be asked to:

1. Upload your CV

2. Answer the following question:

a) Please outline your previous sales and call handling experience, your qualities and key skills which make you the ideal candidate for this role (400 words maximum)

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement 

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding