Department: Ticketing

Hours of Work: Variable Hours (you will need to be available for Men’s and Women’s First Team home matches, working an average of 4.5 hours per shift and other events at Villa Park which will include evenings and weekends)

Contract Type: Permanent

Salary: £12.60 per hour

Location: Villa Park

Closing Date: Sunday 22 December 2024

Interview Date: January 2025

1.The Department

The Ticketing Department are the team responsible for the sale and delivery for all season ticket and matchday tickets across both Premier League, Women Super League (WSL) and U21 fixtures. The Department are also responsible for fulfilling bookings for away travel, soccer schools and stadium tours and we provide a central contact point for fan enquiries.

2. The Role

We have an exciting opportunity for a Matchday Ticket Sales Advisor to join the team on a matchday to provide support to our fans in a welcoming and efficient manner .   You will be responsible for serving, advising and processing fan queries in the Ticket Office on matchdays. You will process ticket sales on the ticketing system and be able to handle sales orders over the counter in line with processes.   supporting in the Matchday calls of the Ticket Office and process customer ticket sales onto the ticketing system and to handle sales orders via the ticket office counter and telephone as required in a timely way ensuring that your cash/till balances at the end of every day.

For further information about the Role, please see the Role Profile.

3. The Person

You will need to have demonstrable experience of providing front facing customer service in a fast-paced environment. You will be approachable and be a clear, concise communicator with the ability to handle potentially difficult conversations in a professional manner.  The ideal

You will be a highly motivated team player who can demonstrate a genuine passion and belief in creating and providing a best in class customer experience for our fans.

You must be available to work flexibly as the role will require you to work both Men’s and Women’s First Team home matches (minimum of 80% attendance) and  occasional other events which will include evenings and weekends.

As part of your application, you will be asked to:

1. Upload your CV

2.  Answer the following question:

Please outline your previous front facing customer experience, your qualities and key skills which make you the ideal candidate for this role (400 words maximum)

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement 

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding