Department: Security & Matchday Safety Department
Hours of Work: 40 hours per week (including evenings and weekends)
Salary: £28,500 per annum dependent upon experience
Location: Bullring Store
Closing Date: Sunday 10 August 2025
Interview Date: Week Commencing 18 August 2025
1. The Department
The Club’s Security and Matchday Safety Department are vital to the Club in ensuring that our people and premises are safe and protected.
The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial footprint with the launch of our brand-new retail store in the heart of Birmingham’s iconic Bullring shopping centre which opened in May 2025.
The store spans 10,000 square feet across a ground and mezzanine floor which showcases our full retail offering including our kits, training wear and a significant adidas collection.
We are looking to build our team on site Security team at our Bullring store to ensure we can continue to deliver excellence in service and security.
2. The Role
This is a vital role to meet and greet our customers and oversee the site security maintaining security protocols in a busy environment. You will patrol the store and act as a visual deterrent to shoplifters and security incidents.
You will be responsible for conducting internal investigations into stock loss, fraud and theft, and completing detailed incident reports and collating evidence that may be used to support criminal prosecution. You will also work closely with store assistants, store managers and local police and crime hubs gathering intel.
For further information about the Role, please see the Role Profile.
3. The Person
You must hold a SIA Security Guard Licence and have previous experience in a similar loss prevention officer role. You will need the ability to effectively manage and resolve challenges, conflict and incidents as and when they arise in a professional manner.
You will be a proactive, self-starter who acts with a high level of integrity and can maintain a high level of confidentiality. You will need excellent interpersonal skills with the ability to build relationships with a range of different people with a passion for customer service.
The role will require you to work flexibly in line with the Bullring Store opening hours which may include evenings and weekends.
As part of your application, please ensure you upload your CV and Cover Letter.
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see AVFC - Safeguarding