Department: Ticketing

Hours of Work: 35 hours per week (Includes Matchdays, Evenings and Weekends)

Contract Type: Permanent

Salary: £24,000 per annum

Location: Bodymoor Heath Training Ground/ Villa Park

Closing Date: Sunday 22 December 2024

Interview Date: January 2025

1. The Department

The Ticketing Department are the team responsible for the sale and delivery for all season ticket and matchday tickets across both Premier League, Women Super League (WSL) and U21 fixtures. The Department are also responsible for fulfilling bookings for away travel, soccer schools and stadium tours, and we provide a central contact point for fan enquiries.

2. The Role

We have an exciting opportunity for a Ticket Sales Advisor to join the team. You will be responsible for supporting the day-to-day operation of the Ticket Office  both in person and over the phone, advising and processing our fans and ensuring the transactions are completely accurately and in a timely way.  You will handle all types of phone calls including inbound and outbound calls to advise and process orders, resolve any queries or issues and upsell Club products and services.  

For further information about the Role, please see the Role Profile.

3. The Person

You will need to have proven sales and call handling experience in a similar role. You will have outstanding communication and customer service skills, particularly on the telephone with the ability to handle difficult situations in a professional manner.

You will be a highly motivated team player who can demonstrate a genuine passion and belief in creating and providing a best in class customer experience for  our fans.

You will need to have access to a vehicle or have the ability to travel between our Club sites; Villa Park, London Office and Bodymoor Heath Training Ground and be able to work flexibly including working matchdays.

As part of your application, you will be asked to:

1. Upload your CV

2. Answer the following question:

Please outline your previous sales and call handling experience, your qualities and key skills which make you the ideal candidate for this role (400 words maximum)

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement 

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding