Job Title: Assistant Retail Store Manager

Department: Retail and Licensing Department

Hours of Work: 40 hours per week (Includes Matchdays, Evenings and Weekends)

Contract Type: Permanent

Salary: Attractive Remuneration Package

Location: Villa Park

Closing Date: Friday 31 January 2025

Interview Date: February 2025

1. The Department

The Retail Team is responsible for the marketing and selling of Club merchandise, including kit, and plays a key role in driving sales revenue for the organisation. They are also tasked with maintaining high retail standards across both customer-facing and back-of-house operations.

We are now looking to expand our team. The successful candidate will work in a dynamic environment, playing a vital part in delivering a first-class shopping experience for customers while helping to meet business objectives.

2. The Role

We have an exciting opportunity for an Assistant Retail Store Manager to assist in managing the Club’s retail store at Villa Park. You will play a vital role in supporting the Retail Store Manager to oversee store operations, implement strategies for sales growth, and lead the team. You will be responsible for helping to manage a smooth and efficient operation, providing leadership to the retail team, and always ensuring excellent customer service.

The key responsibilities include supervising staff, assisting with inventory control, ensuring the store meets safety and visual merchandising standards, and providing guidance and support to junior staff members. Your leadership and ability to motivate the team will contribute to the overall success and profitability of the store*.*

For further information about the Role, please see the Role Profile.

3. The Person

We are looking for an individual with proven experience in retail or assistant management role.

You must have strong leadership skills with previous experience in managing or supervising teams. You will need to have a solid understanding of retail operations with strong time management, attention to detail and organisational skills to ensure that objectives and deadlines are met. You must have excellent communication skills and have the passion to provide a first-class service to both customers and staff.

You must be able to thrive in a fast-paced environment, be adaptable to changing demands and be able to resolve challenges quickly and effectively.

You must also be available to work flexibly as the Club requires, this will include matchday working, evening and weekends.

4. Why join us?

There has never been a better time to join us, we are celebrating our 150th anniversary, showcasing Aston Villa Football Club in all its glory to a global audience, and are determined to continue our growing success, both on and off the pitch. We currently offer a range of fantastic benefits* including:

• Offers on tickets for Men and Women’s matches (subject to match and ticketing arrangements)
• Pension scheme
• Employee Assistance Programme
• Free car parking
• Free staff breakfast and lunches
• Club Shop discount
• adidas discount
• Travel discount
• Death in service benefit
• Free Will writing
• Free mortgage and insurance broker consultations
• Free eye tests
• Mobile network discounts
• Gym discount

*Please note these are subject to change at any time

As part of your application, you will be asked to:

1. Upload your CV

2. Answer the following question:

a) Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum)

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement 

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding